Фото: Tingshu Wang / Reuters
This year’s festival, which opens on 10 March, will be the second since Guy Lavender took over as Cheltenham’s chief executive at the start of 2025, but the first at which it should be possible to assess the effect of a range of initiatives to improve the customer experience that have been introduced over the last 15 months.
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"There's the urine, the droppings," he says. "One time there was a carpet leading up to the altar that became absolutely sodden with urine and droppings and had to be thrown away. They also destroyed the brass work."